At Napattiga, we want you to feel confident when shopping with us. Please read our refund policy carefully before placing an order so you understand how refunds, damaged items, and cancellations are handled.

30-Night Guarantee

Napattiga offers a 30-night guarantee for eligible orders purchased directly from our official website.

Try Napattiga as directed for up to 30 nights. If you feel it did not make a meaningful difference to your comfort, confidence, or sense of control, please contact us within 30 days of receiving your order.

Our support team will review your request and guide you through the refund process.

Refund Eligibility

You may be eligible for a refund if:

  • You purchased Napattiga directly from our official website
  • You contact us within 30 days of receiving your order
  • You provide your order number and the email address used at checkout
  • The product was used according to the directions
  • The item arrived damaged, defective, or incorrect
  • Your package was confirmed lost by the shipping carrier

Because individual experiences may vary, we may ask for a short explanation of your experience when reviewing a 30-night guarantee request.

Non-Refundable Situations

Refunds may not be available for:

  • Orders delivered more than 30 days ago
  • Products purchased from unauthorized sellers
  • Incorrect or incomplete shipping addresses provided by the customer
  • Packages refused by the customer
  • Customs duties, import taxes, VAT, or local fees
  • Shipping delays caused by customs, weather, holidays, or local carriers
  • Abuse, misuse, or incorrect use of the product
  • Multiple refund requests from the same customer
  • Products returned without contacting us first

Hygiene Notice

Napattiga is an intimate care product. For hygiene and safety reasons, we cannot accept physical returns of opened or used products.

However, eligible refund requests may still be reviewed under our 30-night guarantee without requiring the return of an opened product.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged or incorrect item
  • The email address used at checkout
  • A short description of the issue

Once the issue is verified, we may offer a replacement, store credit, or refund, depending on the situation.

Refund Process

If your refund request is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

If you do not see the refund after this period, we recommend checking with your payment provider first, then contacting our support team if you still need help.

Shipping Fees

Original shipping fees are non-refundable unless the issue was caused by our mistake, such as sending the wrong item or a damaged product.

Customers are responsible for any return shipping costs unless otherwise approved by our support team.

Customs duties, import taxes, VAT, and local handling fees are non-refundable.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it can no longer be cancelled.

If your order has already shipped, you may still contact us after delivery if you need support.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Napattiga is not responsible for lost, delayed, returned, or undeliverable packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error after placing your order, please contact us immediately. We will do our best to help before the order is shipped, but we cannot guarantee changes once processing has started.

Contact Us

For refund requests, please contact us:

Email:
lailisa5404@gmail.com

WhatsApp:
+1 626 367 6984

Our support team usually replies within 24–48 hours.