At Napattiga, we want your order to arrive safely, discreetly, and without unnecessary stress. Please read our shipping policy before placing an order so you know what to expect after checkout.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed.

During weekends, public holidays, or high-volume periods, processing may take a little longer. Once your order has been prepared and shipped, you will receive the available shipping information by email.

Shipping Origin

Napattiga orders are shipped from Thailand.

Depending on your destination country, your package may be handled by international shipping carriers, local postal services, or last-mile delivery partners.

Discreet Shipping

Your privacy matters to us.

All orders are shipped in plain, discreet packaging. The outside of the package will not show intimate-care wording, sensitive product details, or obvious product branding.

Only the standard shipping label required for delivery will appear on the outside of the package.

Estimated Shipping Time

Estimated delivery times vary by destination:

United States: 7–15 business days
Canada: 8–18 business days
Europe: 8–18 business days
South America: 12–25 business days
Asia: 5–15 business days
Other regions: 10–25 business days

These timeframes are estimates, not guarantees. Delivery may be affected by customs clearance, local postal delays, holidays, weather, carrier issues, or other factors outside our control.

Free Shipping

We offer free shipping on orders over $50.

Orders under $50 may include a shipping fee, depending on the destination country and the shipping method available at checkout.

Express Shipping

Express shipping may be available for selected countries.

If express shipping is available for your location, the option and any related fees will be shown at checkout before you complete your order.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or local handling fees depending on your country’s regulations.

These fees are not included in the product price or shipping cost and are the responsibility of the customer.

Napattiga is not responsible for delays caused by customs clearance or local import procedures.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

Napattiga is not responsible for delayed, lost, returned, or undeliverable packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to help before the order is shipped, but we cannot guarantee changes once the package has been processed.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact our support team and we will help check the shipment status.

When contacting us, please include your order number and the email address used at checkout so we can assist you faster.

Contact Us

For shipping questions, please contact us:

Email:
lailisa5404@gmail.com

WhatsApp:
+1 626 367 6984

Our support team usually replies within 24–48 hours.